Were you aware of the fact that being an ACA member entitles you to a Traveler’s Assistance Service for free? If any inconvenience occurs to the car, you and the whole party in it shall overcome any kind of situation by just making a simple phone call.

There are several things to be taken into account when traveling: checking the car and the luggage, confirming hotel reservations, going over the road to take. However, there is one thing that an ACA member should not experience: worry. By having paid the corresponding fees on time, with no additional cost whatsoever, the driver and the passengers shall be protected against any complication the car might undergo, be it an accident or failure which hampers its normal performance, car theft or robbery, even the hindrance forgetting the car keys inside the vehicle might cause.

SERVICE SCOPE:

If an ACA member is traveling in the vehicle, all the passengers in it are covered by Traveler’s Assistance Service; this will only apply if the maximum number of people traveling is the recommended one according to the vehicle. No matter who the owner or the driver is. It is essential that the car is meant for private use (not a rented car, with or without a driver; taxi or call car; s.u.v; or public transport. Moreover, the member must have complied with the fee payment accordingly and must carry the membership credential. This service applies to the following categories: plenary, active, life members and family credentials exclusively.

• The car must be no farther than 80 km. from the address stated by the ACA member.
• The service cover scope is Argentina and neighboring countries.
• The chief reasons to ask for assistance are three: traffic accident, vehicle damage and theft or robbery.

If an accident or car damage occurs (with the aftermath brought about to the passengers), the first step to take is call for free 0800 888 84253 or (011) 4315- 5678, and from neighboring countries call (5411) 43155678 and render the following data:

- Name and surname

- Member number

- Present location

- Reason for calling

- Police report in the case of theft or robbery of the vehicle or accident involving lesions.

Note. The phone call expenditure for requiring assistance shall be refunded after rendering the corresponding paper work. Furthermore, the member can choose to make a collect call when possible.

SERVICE CHARACTERISTICS

In order to fully appreciate the characteristics of the Traveler’s Assistance Service let us imagine a log trip, say 1.000 km. The car breaks down in the middle of the road. In this situation, besides calling for mechanic aid, the member or any of the other passengers calls 0800-888-84253 and submits the necessary information to receive this service. Once the phone call is made, the situation is evaluated in accordance with the Operating Central and the needs of the party are determined. These may be the following:

LODGING

If the vehicle cannot be repaired within the same day, Traveler’s Assistance Service shall pay for the hotel expense for the beneficiaries, during the period of time the repair takes. In Argentina the limit is $ 70 (seventy pesos) per person per day; up to $210 (two- hundred and ten pesos) per person for the whole stay. In neighboring countries the limit is US$ 80 (eighty dollars) per person, per day; up to US$ 240 (two- hundred and forty dollars) per person for the whole stay.

TRANSPORTATION AND CONVEYANCE OF BENEFICIARIES If the car can not be repaired within 72 hours, the option is that the travelers are taken to the address registered by the ACA member. In case they decide to continue the trip, the expenditure shall be covered altogether if the distance left is shorter than the one back home. On the other hand, when the car has already been repaired but must remain in a deposit, the Traveler’s Assistance Service shall be in charge of the expenditure up to a $ 150 limit.

OTHER SERVICES

Substitute Vehicle. In case of theft, robbery or total destruction of the car (due to explosion, accident or flash of lightning) the member can count on a substitute vehicle for 48 hours.

Medical Care expenditure in neighboring countries. In the case of an accident in a neighboring country in which one or more passengers have resulted injured, they can count on primary medical care, transfer, specialist’s assistance, lab tests, emergency hospitalization, etc. up to US$ 500 in all.

Locksmith. This service is rendered in the cases in which it is impossible to enter the car and when it has been verified that the car keys are inside the locked vehicle, or they have been stolen (in which case a police report is necessary)

Driver Service. If the beneficiary is impeded to drive due to a severe or sudden acute disease, or because he or she has suffered an accident, a driver shall be sent to take the car back to the member’s reported address.

• Lodging due to immobilization or vehicle theft
• Transportation of beneficiaries due to car impediment
• Traveling tickets to recover car
• Under aged and/ or handicapped escort
• Deposit or custody of the repaired or recovered vehicle
• Location and delivery of spare parts cerrajería
• Locksmith service
• Substitute Driver Service
• Substitute vehicle in case of theft, robbery or total destruction
• Medical care expenditure due to accidents in neighboring countries
• Sanitary transportation
• Family member transportation
• Sanitary repatriation
• Family member lodging
• Corpse transportation
• Return ticket for the ACA member due to family member’s death
• Return ticket for the ACA member due to serious sinister in the reported address
• Judiciary assistance in Argentina
• Judiciary assistance in neighboring countries
• Parole anticipation
• Financial loans
• 24 h Information Center service